Egypt eSIM refunds: when you get your money back
- Full refund if it does not work
- Ask while in Egypt
- Back to your card
The short answer
You get a full refund if the eSIM is not delivered, or if it does not work and cannot be fixed. A working eSIM you no longer want is not refunded, and neither is one your phone cannot install. Ask the store's support while you are in Egypt, with your order page link.
Checked September 30, 2026
What is refunded
A full refund when the eSIM does not work in Egypt and cannot be fixed, when it is not delivered, or when you are charged twice for one order.
What is not
A working eSIM, whether installed or not; a phone that is locked or cannot take an eSIM; data already used; and an eSIM deleted after it was installed.
How to ask
Write to the store’s support while you are in Egypt and within the plan’s validity, with the link to your order page, or the email address you paid with and the date of payment. If the line will not connect, include your phone model and screenshots, so the store can try to fix it first.
Where the money goes
Back to the card or method you paid with. Your bank decides when it appears. Purchases fall under the store’s own refund policy.
More help
Install your Egypt eSIM at home, before you fly
Scan the QR code at home on Wi-Fi, keep the eSIM line switched off, and never delete it once added. How to install an Egypt eSIM before the flight.
Switch your Egypt eSIM on when you land
After landing in Egypt, switch the eSIM line on, choose it for mobile data and turn on data roaming for that line only. What to switch, and in what order.
Data roaming on an Egypt eSIM: on for the eSIM, off at home
These Egypt plans roam on an Egyptian partner network, so data roaming goes on for the eSIM line and off on your home line. Why, and where to switch it.
Egypt eSIM not connecting: the checks, in order
No signal or no data on your Egypt eSIM? Check the line, mobile data and data roaming, restart, pick the network by hand, then write to support.
Does my phone support eSIM? Check before you buy
Dial *#06#: if your phone shows an EID, it has an eSIM. It must also be unlocked. Check your model below before you buy an Egypt eSIM.
Still stuck?
Orders, QR codes and refunds are handled by BaobabSIM support. Write with the link to your order page and your phone model.
contact@baobabsim.com